Coastal Gold
Boutique Travel · Gold Coast
Coastal Gold

Privacy Policy

Your information, protected

We treat your personal information with the same care we'd want for our own. Here's exactly what we collect, why, and how we keep it safe.

1. Who We Are

Coastal Gold is a boutique travel agency based on the Gold Coast, Queensland, Australia. We help visitors find the perfect stay — from caravan parks to luxury hotels — across the Gold Coast. Where we are a party to a contract or a legal obligation, the name of our entity and our contact details are available on request at hello@coastalgold.com.au.

2. What Personal Information We Collect

We collect only the information you choose to share with us. This may include:

  • Identification details — your name, email address, and phone number (where provided).
  • Travel details — requested dates, number of guests, preferred area, accommodation type, and any notes about your stay (ocean view, accessibility, group size).
  • Correspondence — the content of your enquiries, quotes you request, and any feedback you send us.
  • Usage information — basic, non-identifiable technical data such as browser type and pages visited, used to improve the site.

3. How We Collect Your Information

We collect personal information when you:

  • Submit the "Plan Your Stay" enquiry form on this website.
  • Email or call us with a question or booking request.
  • Communicate with us by any other means (post, in person, or a third-party service we operate).

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and prepare accommodation shortlists and quotes.
  • Manage and follow up on your booking requests, including confirming dates and availability with providers.
  • Provide you with the service or information you've asked for.
  • Send you information about our services where you've consented (for example, a follow-up after your trip). You can opt out at any time.
  • Improve our website, guides, and the services we offer.
  • Comply with our legal and record-keeping obligations under Australian law.

5. How We Disclose Your Information

We do not sell your personal information. We may disclose it only where:

  • It is reasonably necessary to provide you with a service (for example, sharing your contact details with an accommodation provider you choose to book with, with your knowledge).
  • We are required to by law, or reasonably believe it is necessary to prevent a threat to life, health, or safety, or to comply with a legal process.
  • It is necessary for our service providers to do work on our behalf (such as web hosting and email services), where they are contractually bound to protect your information.

6. Cross-Border Disclosure

Some of our service providers (such as website hosting and email) are located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to make sure it is protected by a standard similar to the Australian Privacy Principles.

7. Storage, Security, and Retention

Your information is stored on secure systems and protected by reasonable technical and organisational measures — including encrypted connections (HTTPS) in transit and access controls in storage. We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law, after which it is securely disposed of.

8. Accessing and Correcting Your Information

You can ask us at any time what personal information we hold about you, and you can ask us to update or correct it. Email hello@coastalgold.com.au and we'll respond promptly. If we can't verify your identity, we may ask you for reasonable verification before disclosing information.

9. Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act 1988 (Cth), let us know first at hello@coastalgold.com.au — we want the chance to put things right. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

10. Policy Updates

We may update this policy from time to time. The current version is always available on this page, and any significant changes will be posted here before taking effect.

Last updated: 1 October 2026